Operations Leader - Speciality Finance

As a team member in Finance at Nationwide, a Fortune 100 company with nearly $70 billion in annual sales, the opportunities are endless! Let Nationwide help create your career journey! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.Role Summary

The Operations Leader – Specialty Finance plays a critical role in supporting the operations platform of Nationwide’s Specialty Finance organization. Specialty Finance is a newer business for Nationwide, primarily providing credit protection for large institutional clients such as asset managers and banks. Operational processes span a wide range of activities, including policy data acquisition, premium collection, portfolio monitoring enablement, and claims support. This role is responsible for designing, managing, and enhancing operational processes that support Specialty Finance products across a variety of asset classes.

Additional Role-Specific Responsibilities

• Lead operational processes from premium collection through claims, supporting Specialty Finance products across multiple asset classes while ensuring execution quality, data accuracy, and strong control frameworks.
• Oversee process design, workflow optimization, and product- and asset-class-specific reporting.
• Monitor operational service levels and performance against defined service expectations.
• Manage a team responsible for daily operations support, including workflow oversight and execution.
• Provide leadership across performance management, training, coaching, and associate development.
• Lead staffing decisions, workflow allocation, and team recognition efforts.
• Serve as a primary liaison with internal and external partners, including technology, Treasury, Investments, Controllership, policy data providers, technology partners, external managers, custodians, market data vendors, and other...