Assistant to the Executive Director of Financial Aid and Scholarships

Department

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Financial Aid Position Summary

Reporting to the Executive Director of Financial Aid and Scholarships, the Assistant is an essential member of the team in providing support and taking initiative across a wide range of office management functions. The Assistant is responsible for leading the efficiency of day-to-day operations.

A successful candidate will have a strong ability to build relationships, work independently, be thorough and thoughtful, detail oriented and be able to balance a workload of ebbs and flows. The Assistant also operates from a lens of understanding and prioritizing equity in the work with MSU Denver’s diverse community.

This role will report to the Executive Director while also supporting (as needed) the other Directors and staff in the Office of Financial Aid and Scholarships and Call Center (OFASCC). With a professional staff of over 30 and a student staff of 40+, we come together to create a professional team rich with diversity in thought, life/work experience and culture.

The Assistant to the Executive Director of Financial Aid and Scholarships is a base funded position.

IND208

Duties/Responsibilities

40% - Office Management

• Serves as the liaison and first point of contact when representing the OFASCC with internal and external departments, organizations, and groups through a variety of modalities including phone, emails, meetings, and one-on-one conversations.
• Serves as point of contact for referrals to the Executive Director to help de-escalate/resolve problems and/or refer to appropriate personnel, as per University policy.
• Ensures that the tone, standards of professionalism, and customer service reflect the values and service standards communicated by the OFASCC.
• Adheres to confidentiality standards within the office.
• Maintains the condition of the office to provide a professional, welcoming, inclusive, and organized area.
• Maintains...